PATIENTS OF PHOENIX SURGERY - IMPORTANT MESSAGE
We are very sorry to hear Phoenix Surgery has to close at the end of this year. Like all other practices in this area we are accepting registrations for new patients and will continue to do so during this difficult transition period for patients of Phoenix Surgery.
There is no need to register urgently, we will remain open to new registrations right through to the end of this year and beyond so please don’t worry that you’ll be at the back of a queue if you wait a while as that won’t be the case.
All patients will receive a letter from NHS England explaining their options in August. It would be better for all patients to continue to have their usual reviews as planned at Phoenix and start their registration with us when they have a full month’s supply of any repeat medication or are not in immediate need for clinical review. This means we can have time to receive your medical records and you have time to book an advance appointment if you need one. Patients can stay with Phoenix right up to the end of the year and commence their new registration at their chosen practice as late as mid-December if they wish. By picking the best time for you, based on your individual care needs, will aid the transition of your care and enable us to provide a good quality service to you when you join us.
Registration forms can be downloaded aunder the 'new patients' section of this website. Alternatively registration packs can be collected from our reception desks at Pool, Homecroft or Trevithick from 22nd August.
Job Vacancies- Medical Receptionist Click Here
TEXT MESSAGE REMINDERS
We are pleased to announce the new texting service for all patients with a mobile phone. This facility will remind of you of your forthcoming appointments, giving you the ability to cancel immediately on receipt of message with a quick one word reply. We will also be sending this years flu invitations by text and from time to time we may contact you if we need to reschedule your appointment or obtain up to date health information. Its important we have an up to date mobile number for you. You can also opt out at anytime by contacting reception to let us know.
Your feedback is important to us, and after your appointment you will receive a text message asking you to rate the service we provided, with a quick anonymous reply, Allowing us to monitor and improve our service.
Please note you will not receive a friends and family test for every appointment, this will be limited to one per calendar month.
BOOK APPOINTMENTS, ORDER MEDICATIONS AND VIEW YOUR TEST RESULTS - ALL ONLINE 24/7!
Did you know that you can sign up to 'Patient Facing Services' and choose from a variety of online services? We can offer patients the ability to
- Book your appointments online (GP appts only - each type of nursing appt needs a different time length and therefore it is difficult to make these types of appts accessible on line)
- View your repeat medication screen and order their regular prescription directly from that screen (no more having to remember exact details of strength/spelling!)
- View your investigation and test results (once they have been received into your record and the clinician has reviewed/commented upon them - we usually ask patients to wait a week after having had a routine test (longer for x-rays etc)
- View your coded medical record (this means the key headings/diagnoses that appear on your medical record)
You don't have to have all of the above access if you don't want it - you can pick and choose the elements that work best for you. We will need you to complete a form at the beginning, and bring in appropriate ID in order to ensure patients' confidentiality and security of information but once that's done you're up and running. See more details on how to apply under 'Online Services' section of this website.
YOUR NAMED GP - YOUR CHOICE!
Every patient has a Named GP. When you register with us you will be assigned a Named GP which you can choose yourself or we can pick one for you and you can update this if you choose once you have got to know our clinicians. Having a Named GP helps provide continuity of care for our patients but patients are still at free will to book appointments with any of our available clinicians. Patients can also change their Named GP at any point by speaking to a receptionist.
NEED US OUT-OF-HOURS? CALL NHS 111
NHS111 handle all telephone calls for urgent care when surgeries are closed (NB: our surgery is open from 8.00-6.30pm Mon to Friday excluding bank holidays so ring us if you need us between those hours). NHS111 can offer the most appropriate service to help you, which can still include an out-of-hours appointment/visit if appropriate, or any other health service or advice you may require. You can telephone NHS111 direct by just dialling ‘111’ on your phone.
- NHS 111 is there to make it easier for you to access local NHS healthcare services in England.
- You can call 111 when you need medical help fast but it’s not a 999 emergency.
- NHS 111 is a fast and easy way to get the right help, whatever the time.
- NHS 111 is available 24 hours a day, 365 days a year. Calls are free from landlines and mobile phones.
When the surgery is closed, an answerphone message will play giving patients the above information.
When to use NHS111
Call 111 if:
- you need medical help fast but it's not a 999 emergency
- you think you need to go to A&E or need another NHS urgent care service
- you don't know who to call or you don't have a GP to call
- you need health information or reassurance about what to do next
- For less urgent health needs, contact > local pharmacist in the usual way.
If a health professional has given you a specific phone number to call when you are concerned about your condition, continue to use that number.
For immediate, life-threatening emergencies continue to call 999.
New eConsult - Advice from your GP online without having to wait for an appointment
You are now able to consult online with our own GPs with a response no later than the end of the next working day
How it works:
1. Click “Get Started” on our homepage on the eConsult banner
2. Select self-help or consultation options
We will respond to all eConsults by the end of the next working day
Patient Access - Problems logging in
We are aware that at present many patients are having difficulty in logging into patient access. Click here for more information.